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Delivery and Returns

Delivery and returns Information

Delivery

I dispatch domestic website orders using Royal Mail, and aim to deliver using standard delivery within 3-5 working days.

If you have any questions or special requirements please get in touch and I will try my best to help. 

INTERNATIONAL DELIVERY

I can deliver your parcel anywhere in the world. Within the EU please allow 3-4 working days and 6-7 days for the rest of Europe. All other destinations will take approximately 10 working days. Timescales and costs vary enormously depending on the destination country, so if time is of the essence please contact me for more information.

Please note – These time frames are given as a guide. I cannot be held responsible for factors beyond my control such as weather conditions like wind and fog which cause ferry disruption.


Returns


Arran Rocks hopes that you will be 100% satisfied with your order, making every effort to give you the best products and service. However, occasionally things may not be to your liking and you'll need to return something. If you are not completely satisfied with your purchase, simply return the item(s) to me in their original condition within 14 days of receipt. You do not need to contact me for a Returns Number.

You can return your unsuitable or unwanted item to:

Arran Rocks

Police House

Lamlash

Isle of Arran

KA27 8NF

Please remember to ask at the PO for (free) proof of posting, as the goods are your responsibility until they reach me safely. 

Just include a note stating your name, contact details and what you would like me to do - refund your money, send another size, etc. 


Happy customers means a smile on my face.